Trust, Safety & Compliance

Refund & Cancellation Policy

How billing, renewals, cancellations, refunds, and disputes work on Flower Puss — written to honour the Australian Consumer Law and our payment-partner obligations.

This Refund & Billing Policy governs all billing, settlement, refund, and chargeback activity on flowerpuss.global. It applies to Flower Puss Global Pty Limited and the related operating entities Flower Puss Pty Ltd and Jitter App Pty Ltd (together, “Flower Puss,” “we,” or “us”). Nothing in this Policy limits your rights under the Australian Consumer Law (ACL).

1. Purpose & Scope

This Policy defines the commercial terms presented to consumers and creators and the control obligations Flower Puss accepts as a merchant in a regulated industry. Covered transactions include:

subscriptions and recurring membership tiers (Free, Premium, and VIP);
pay-per-view (PPV) content unlocks, tips, custom-content commissions, and bookings; and
all card, wallet, and alternative-payment settlements processed through our acquirers.

2. Billing Cycles & Payment Terms

Flower Puss operates on fixed, clearly disclosed billing cycles. The applicable cycle, price, and renewal date are shown at the point of sale and confirmed by email before the first charge is taken.

Plan / Charge Type	Billing Cycle	Renewal	Settlement
Bookings / livestreams	Per session	None	Captured on confirmation
Tips & custom content	One-time	None	Immediate capture
PPV unlock	One-time	None	Immediate capture
VIP membership	Monthly (30 days)	Auto-renews	Stripe / Wix Payments
Premium membership	Monthly (30 days)	Auto-renews	Stripe / Wix Payments

2.1 Recurring billing & renewals

Recurring subscriptions renew automatically at the end of each billing cycle using the payment credential on file, until cancelled. The renewal amount equals the then-current published price for the plan. Where a price change applies, affected subscribers receive at least 14 days' advance notice before the next renewal.

2.2 Failed payments & dunning

If a renewal authorisation is declined, access may be suspended and we will re-attempt the charge over a short retry window. Persistent failure results in downgrade to the Free tier without penalty to the cardholder.

3. Cancellation

You may cancel at any time from account settings. Cancellation stops future renewals; access to paid features continues until the end of the current paid period. Cancellation does not, by itself, generate a refund for the current cycle except where Section 5 or applicable law requires one.

4. Pricing, Taxes & Currency

Transparency. All prices are displayed inclusive of applicable Australian GST where required, in the currency shown at checkout.
Reference pricing. Indicative reference pricing includes the Premium tier at AUD 9.99 per month; current pricing always governs and is shown at the point of sale.
FX & bank fees. Cross-border and currency-conversion fees levied by your own bank are outside our control and are not refundable by us.

5. Refund Eligibility

Because the platform delivers digital content that is consumed immediately, purchases are generally final. We nonetheless honour all non-excludable guarantees under the ACL and will provide a remedy where those guarantees are not met. Where digital content is faulty, not as described, or fails to perform as a reasonable person would expect, you are entitled to a repair, replacement, or refund as the law requires.

Eligible scenario	Window	Outcome
Subscription billed after valid cancellation	1 cycle	Refund of the erroneous cycle
Verified unauthorised / fraudulent charge	Per scheme rules	Full refund + account review
Content materially not as described / faulty	14 days	Refund, replacement, or credit
Content not delivered after payment	30 days	Full refund or re-delivery
Duplicate or accidental double-charge	60 days	Full refund of the duplicate

6. Non-Refundable Items

Except where the ACL or Section 5.1 applies, the following are sold on a strictly non-refundable basis, and this is disclosed to you before purchase (“Your purchase is non-refundable”):

tips and voluntary gratuities to creators;
PPV content that has been unlocked, viewed, or downloaded;
custom content delivered to the agreed specification within the agreed timeframe; and
partially used subscription periods following a mid-cycle cancellation.

7. Refund Process & Timeframes

How to request. Submit a request to billing@flowerpuss.global with the transaction ID, date, and reason.
Assessment. We acknowledge within 2 business days and resolve eligible requests within 10 business days.
Method. Approved refunds are returned to the original payment method via the original acquirer; settlement timing then depends on the issuing bank (typically 3–10 business days).
Creator offset. Creators acknowledge that refunds validly issued to a cardholder may be offset against the creator's earnings for the affected transaction.

8. Chargebacks & Dispute Resolution

We strongly encourage cardholders to contact us first — most issues are resolved faster directly than through a formal dispute, and unnecessary chargebacks raise costs and risk for everyone in the payment chain.

8.1 Internal dispute resolution (Tier 1)

Raise a dispute through your account or at billing@flowerpuss.global. We aim to reach a fair outcome within 10 business days, applying Section 5 and the ACL.

8.2 Chargebacks & representment (Tier 2)

Where a cardholder initiates a chargeback through their issuing bank, we respond within scheme deadlines. We retain transaction evidence — access logs, delivery confirmation, consent records, and the disclosed terms — and may submit representment for transactions we believe were valid.

⚠ Anti-abuse

Filing a chargeback for content that was delivered as described (“friendly fraud”) is a breach of these terms. Affected accounts may be suspended pending review and the disputed balance recovered in line with scheme rules.

8.3 External escalation (Tier 3)

If you remain dissatisfied after internal resolution, you may pursue the relevant external avenue, including the Australian Financial Complaints Authority where applicable, or the consumer-protection regulator in your jurisdiction. This Policy does not remove any such right.

9. Compliance, Governing Law & Contact

This Policy is governed by the laws of Australia and is read together with our Privacy Policy, Acceptable Use Policy, and Creator Agreement. Where any term conflicts with a non-excludable consumer right or an applicable card-scheme rule, that right or rule prevails to the extent of the inconsistency.

Billing & Disputes

Refunds, charges, cancellations

billing@flowerpuss.global

Support

General help

support@flowerpuss.global

Flower Puss Global Pty Limited · Flower Puss Pty Ltd · Jitter App Pty Ltd.

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An Australian-incorporated adult lifestyle and creator-economy platform. Empowerment, consent, and compliance — in full bloom.

Flower Puss® Pty Ltd · ABN 93 684 368 401
C/- Whitehawk Advisors Pty Limited,
Floor 11, 65 York Street, Sydney NSW 2000, Australia
FLOWER PUSS® is a registered trademark (No. 2522523).

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